Pronounced as /Sky-Desk/

A unique, on demand, cloud based Scientific application support-in-a-box catering to biotech and pharma companies across the globe. The Scientific Application landscape poses diverse challenges of having a higher application to user ratio, lower requests to applications ratio while requiring an intense and high level of Scientific expertise to manage the applications. Biotechs either adopt the strategy of over allocation or end up letting their scientists become underserved. Sci-Desk originated from the experience of having supported 73+ Scientific applications for 32 sites covering 6 continents. With Sci-Desk, Biotechs get access to the expertise of a global pool of qualified analysts from Life Sciences background on demand.

32 Sites in 6 Continents
rely on us for their Scientific Application Support

24 Partnerships
with Scientific Application Software Vendors that lets us build expertise

73+ Applications
and growing portfolio supported across Screening, Lead Identification, Lead Optimization, PK PD, Toxicology, Analytical Development, Clinical Trials and Manufacturing QC

How We Work?


Due Diligence

Once you sign-up, we understand your implementation and go through the documentation available.


Send requests

You can use our state-of-the-art Ticket Management system to log incidents or requests.


Collect Information

We analyse the issue collect all information required to resolve the issue or fulfil the request


Provide Solution

We provide the resolution for the issue or fulfil the request raised and confirm the completion with the user


Manage Knowledge

Create Knowledge article if the issue was not faced earlier or update the knowledge article if any new steps were involved in resolution


Stay informed

Our team leads will live in your slack to keep you up to date. Receive weekly and monthly reports on the status and metrics

Applications Supported

The following is a representative list of applications that are supported by Sci-Desk

Category Applications
ChemInformatics ChemAxon, Accord, BIOVIA, ACD, ChemReg, Dotmatics
Screening Solutions Genedata, Dotmatics, IDBS ActivityBase, Core Informatics
ELN IDBS E-WorkBook, Core Informatics, BIOVIA ELN, Dotmatics, Perkin, Agilent, Scilligence, Kalabie, LabWare ELN, Exemplar ELN, Arxspan, AgiLab, Benchling
LIMS LabWare, Thermo SampleManager, STARLIMS, Watson, LabVantage, CoreLIMS, Exemplar LIMS, LabMatrix, Nautilus LIMS, iLIMS, Biofortis
Sample Handling Mosaic, Hamilton, RURO FreezerPro, CloneDB
Scientific Workflow Configuration Pipeline Pilot, Knime
Analytical Lab Instrument Software Newtronic ICDAS, NexION Software-ES, Pyros EQS, PharmSpec, Spectrum ES, Tiamo, UV WinLab ES, MagIC Net, LabX, WinLab 32, Masslynx, Flowjo
Chromatography Data Systems Empower, Chromeleon
Lab Standards Allotrope, AnIML, SiLA
Data Visualization, Signal Detection and Reporting Spotfire, Tableau, QlikView, SAS VA, exaptive, D360, StarDrop
Statistical Analysis SAS, R, GraphPad, Stata, XLfit
Scientific Data Management Systems NuGenesis SDMS
EDC Medidata Rave, InForm, IBM Clinical Development, medrio, Viedoc,, staicy, Marvin XClinical, Open Clinica, ClinCapture
eTMF Veeva Vault
Data Submission XBIOM, Xybion
Home grown applications Applications built in Java, ASP.Net and PHP Platforms

DISCLAIMER: All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.

Basic Plan


  • Includes 3 requests / incidents
  • Additional 150 USD per request/incident
  • Weekly and Monthly Reports
  • Knowledge Articles
Contact Us

Standard Plan


  • Includes 15 requests / incidents
  • Additional 150 USD per incident/request
  • Smart Maintenance
  • Reporting and Knowledge Articles
  • 1800-scidesk
Contact us

Premium Plan


  • Includes 25 requests / incidents
  • Additional 150 USD per incident/request
  • Reports Package
  • Role based, local language training videos
  • Technology Adoption Assessment and Strategic planning
  • 1800-scidesk
Contact us

Looking for an Enterprise plan?

Get in touch with us

Frequently Asked Questions

What is Sci-Desk?

Sci-Desk is an on-demand, cloud based, Scientific Application Support-in-a-box. Sci-Desk offers comprehensive managed services for Scientific & Lab Computing Systems spanning Discovery, R&D and Manufacturing QC Labs

Will Sci-Desk support be made available for a single application?

Yes, you can subscribe to Sci-Desk even if it is for a single scientific application

If we take the Standard Plan and we use only 10 incidents/tickets a month, will the remaining 5 carry over to the next month?

The Standard plan includes up to 15 tickets per month. However, if only 10 tickets were used up in a month, the remaining 5 incidents/requests will not be carried forward to the next month

If we need enhancements for our applications to be included as part of subscription, which plan should we opt for?

Enhancements are considered as part of the Enterprise plans. Please reach out to us for more details

Can we have one application in Basic plan and another in Premium plan?

Yes, you can opt for different subscription plans for each of your applications.

Are application upgrades included as part of the plans provided?

In the plans explained in the website, Upgrades are not included. Please reach out to us in case upgrades are required to be performed for any Scientific application

Do the plans provide coverage for application outages as well?

Yes, the plans provided include coverage for high priority incidents as well. For high priority incidents, it will be better if the user can call 1800-scidesk in addition to logging the incident in our portal

We have a couple of home-grown applications. Will you be able to support them as part of Sci-Desk?

Yes, in addition to Custom Off The Shelf (COTS) products, we also provide support for home grown custom applications built using Java, Dot Net or PHP

We have a validated system, would Sci-Desk offering cover validated scientific applications as well?

Yes Sci-Desk includes support for validated systems. The team will undergo customer specific trainings if any to be able to provide the necessary support for scientific applications.

How do I reach the Sci-Desk team?

The Sci-Desk team can be reached via email, portal or through phone. For high priority issues, in addition to logging the issue in the portal or sending it via an email, the 1800-scidesk number can be utilized to talk to our analysts.

Does Sci-Desk offer a Ticket Management system?

Yes, Sci-Desk, includes a portal to log and track the issues or requests.

We have scientific application, but we don’t see that in the list you have provided. Would you be able to support that application?

Yes. Sci-Desk currently includes support for the applications listed. Every quarter, new applications will be added to the list of applications supported. If you can share the application you are interested in, we will share the roadmap of when it will be included. The application can also be prioritized to be included in the supported list applications.

Have more questions?

Reach out to us

Contact Us

What is Sci-Desk?

Sci-Desk is a product offering Comprehensive Managed Services for Scientific & Lab computing systems spanning Discovery, R&D and Manufacturing QC.

If you're interested in knowing more, we would be glad to have a call. Share your e-mail address and we'll get in touch shortly!

Thanks for contacting us.   We will get back to you shortly...