"I just ran the screening dose response assay and interestingly, IC50 is not calculated, though there seems to be enough data for the fit."
Pronounced as /Sky-Desk/
A unique, on demand, cloud based Scientific application support-in-a-box catering to biotech and pharma companies across the globe. The Scientific Application landscape poses diverse challenges of having a higher application to user ratio, lower requests to applications ratio while requiring an intense and high level of Scientific expertise to manage the applications. Biotechs either adopt the strategy of over allocation or end up letting their scientists become underserved. Sci-Desk originated from the experience of having supported 73+ Scientific applications for 32 sites covering 6 continents. With Sci-Desk, Biotechs get access to the expertise of a global pool of qualified analysts from Life Sciences background on demand.
Once you sign-up, we understand your implementation and go through the documentation available.
You can use our state-of-the-art Ticket Management system to log incidents or requests.
We analyse the issue collect all information required to resolve the issue or fulfil the request
We provide the resolution for the issue or fulfil the request raised and confirm the completion with the user
Create Knowledge article if the issue was not faced earlier or update the knowledge article if any new steps were involved in resolution
Our team leads will live in your slack to keep you up to date. Receive weekly and monthly reports on the status and metrics
The following is a representative list of applications that are supported by Sci-Desk
|ChemInformatics||ChemAxon, Accord, BIOVIA, ACD, ChemReg, Dotmatics|
|Screening Solutions||Genedata, Dotmatics, IDBS ActivityBase, Core Informatics|
|ELN||IDBS E-WorkBook, Core Informatics, BIOVIA ELN, Dotmatics, Perkin, Agilent, Scilligence, Kalabie, LabWare ELN, Exemplar ELN, Arxspan, AgiLab, Benchling|
|LIMS||LabWare, Thermo SampleManager, STARLIMS, Watson, LabVantage, CoreLIMS, Exemplar LIMS, LabMatrix, Nautilus LIMS, iLIMS, Biofortis|
|Sample Handling||Mosaic, Hamilton, RURO FreezerPro, CloneDB|
|Scientific Workflow Configuration||Pipeline Pilot, Knime|
|Analytical Lab Instrument Software||Newtronic ICDAS, NexION Software-ES, Pyros EQS, PharmSpec, Spectrum ES, Tiamo, UV WinLab ES, MagIC Net, LabX, WinLab 32, Masslynx, Flowjo|
|Chromatography Data Systems||Empower, Chromeleon|
|Lab Standards||Allotrope, AnIML, SiLA|
|Data Visualization, Signal Detection and Reporting||Spotfire, Tableau, QlikView, SAS VA, exaptive, D360, StarDrop|
|Statistical Analysis||SAS, R, GraphPad, Stata, XLfit|
|Scientific Data Management Systems||NuGenesis SDMS|
|EDC||Medidata Rave, InForm, IBM Clinical Development, medrio, Viedoc, e-capture.net, staicy, Marvin XClinical, Open Clinica, ClinCapture|
|Data Submission||XBIOM, Xybion|
|Home grown applications||Applications built in Java, ASP.Net and PHP Platforms|
DISCLAIMER: All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.
Sci-Desk is an on-demand, cloud based, Scientific Application Support-in-a-box. Sci-Desk offers comprehensive managed services for Scientific & Lab Computing Systems spanning Discovery, R&D and Manufacturing QC Labs
Yes, you can subscribe to Sci-Desk even if it is for a single scientific application
The Standard plan includes up to 15 tickets per month. However, if only 10 tickets were used up in a month, the remaining 5 incidents/requests will not be carried forward to the next month
Enhancements are considered as part of the Enterprise plans. Please reach out to us for more details
Yes, you can opt for different subscription plans for each of your applications.
In the plans explained in the website, Upgrades are not included. Please reach out to us in case upgrades are required to be performed for any Scientific application
Yes, the plans provided include coverage for high priority incidents as well. For high priority incidents, it will be better if the user can call 1800-scidesk in addition to logging the incident in our portal
Yes, in addition to Custom Off The Shelf (COTS) products, we also provide support for home grown custom applications built using Java, Dot Net or PHP
Yes Sci-Desk includes support for validated systems. The team will undergo customer specific trainings if any to be able to provide the necessary support for scientific applications.
The Sci-Desk team can be reached via email, portal or through phone. For high priority issues, in addition to logging the issue in the portal or sending it via an email, the 1800-scidesk number can be utilized to talk to our analysts.
Yes, Sci-Desk, includes a portal to log and track the issues or requests.
Yes. Sci-Desk currently includes support for the applications listed. Every quarter, new applications will be added to the list of applications supported. If you can share the application you are interested in, we will share the roadmap of when it will be included. The application can also be prioritized to be included in the supported list applications.
Sci-Desk is a product offering Comprehensive Managed Services for Scientific & Lab computing systems spanning Discovery, R&D and Manufacturing QC.
If you're interested in knowing more, we would be glad to have a call. Share your e-mail address and we'll get in touch shortly!